SCHEDULE AN APPOINTMENT WITH OUR HCV TEAM! (CURRENT CLIENTS AND PROPERTY OWNERS ONLY)
MEMPHIS HOUSING AUTHORITY
Appointment Scheduling Announcement
You can now schedule appointments with our MHA HCV TEAM!!!
To help connect our clients and our team, we are opening our office for appointments starting this week. If you are a current client or property owner within our programs, you can easily schedule a 15-minute appointment online. Please read below for important information about our appointment process:
- We are open for appointments on Tuesdays and Wednesdays from 9 a.m. until 3:30 p.m.
- Appointments are available for current clients and property owners only.
- You can schedule an appointment for things like inspection reporting, request for tenancy approval meetings, to submit information for a move, to be recertified, or to update your financial information. You can schedule your appointment here.
- You have to have your tenant ID to schedule an appointment. Your tenant ID is available in your portal – you’ll find it listed directly next to your name when you login.
- Many of these things can be done online through your client portal without scheduling an appointment. To save yourself time and a trip, we recommend trying to complete many of these things online before scheduling an appointment. You can access the portal here using your email address.
- If you have issues using the portal, can’t access your tenant ID or cannot schedule an appointment for any reason, please call our customer care line at 901-544-1347. Due to a high call volume, there may be a wait time. We encourage you to stay on hold until you’re able to speak with a representative, but if you need to leave a message, we will respond to it within 48 hours. Do not call our HCV team directly – they cannot field calls during the business day. Calling the HCV team will delay you getting the help you need.
We will continue to share tips and recommendations on how to connect with our team, schedule appointments and manage our housing processes. We are grateful for your patience and continued participation in the Memphis Housing Authority Housing Choice Voucher program!. We look forward to serving you.