map icon 700 Adams Avenue Memphis, TN phone icon 901 - 544 - 1100

MHA and HCV Operations Notice and Response to COVID-19 CARES ACT Waivers

HCVP Operations Schedule 10122021 - Copy

Memphis Housing Authority (MHA) cares about the health of all impacted by the novel Coronavirus (COVID-19) pandemic.  Following guidance to reduce the spread of COVID-19, MHA is implementing a modified telework and limited personal contact policy until further notice.  Please be patient as we attempt to limit disruptions in service.

 

 TEMPORARY MEASURES

All Memphis Housing Authority and Housing Choice Voucher (HCV) in-person briefings, meetings, and events have been suspended.  The Property Management Offices of Memphis Housing Authority and the HCV Department remains available to support our clients and owners and will service clients only via in-office appointment and/or remotely by telephone or using email.  Should you have needs, issues or situations requiring our attention and need to reach us, we have put additional resources in place to help you.  Below is a newly enhanced contact list of telephone numbers and email addresses for your use. 

MEMPHIS HOUSING AUTHORITY
General Customer Service Center(901) 544-1100
mha.customerservice@memphisha.org

HCV CUSTOMER SERVICE CENTER
(901) 544-1347
     

HCV SERVICE                                                                  EMAIL ADDRESS

Customer Service – general inquiries

HCV.customerservice@memphisha.org

HAP Contracts

HCV.contracts@memphisha.org

Inspections

HCV.inspect@memphisha.org

Family Self-Sufficiency

HCV.fss@memphisha.org

Portability

HCV.port@memphisha.org

Request for Tenancy Approval (RTA)

HCV.rfta@memphisha.org

Finance

HCV.finance@memphisha.org

Recertification – annual recerts & interim changes

HCV.recert@memphisha.org

HCV FAX LINE: (901) 544-1375


To read the full notice regarding MHA and HCV operations in response to COVID-19, click here.