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MHA to Launch New Web-Based Resident Portal Soon!

IT SYSTEM IMPROVEMENT!
MHA to launch new Web-Based Resident Portal

 Memphis Housing Authority (MHA) is excited to announce the launch of the new web-based Resident Portal for HCV families.   The Resident Portal will allow HCV participants and families to complete, sign, and submit their Recertification (Annual and Interim) and supporting documentation electronically to MHA using a computer, tablet, or smartphone. 

MHA is committed to providing our families with excellent customer service and the Resident Portal will help us to serve families quickly and efficiently.     

What is the On-Line Recertification Portal?

Completing the recertification just got easier! The Resident Portal was designed to simplify the process of recertifying with MHA’s Housing Choice Voucher (HCV) program.  The Resident Portal provides convenience access to an array of critical program services.  Participants can:

  • Review and update contact information
  • Review family member, income, and assets details used to calculate your Housing Assistance Payment and tenant portion
  • Information on scheduled and completed inspection
  • Caseworker Information

Why should you complete my recertification online?

It’s Faster, Easier and Secure. Completing the required recertification online instead of paper is faster; it is easy because you can complete the recertification anytime; and it is secure because you can upload your personal documents needed to complete the Annual Recertification directly into the Resident Portal. 

How do you register?

Within the next few weeks, all active participants will receive a letter with a registration code and instructions on how to access the new Resident Portal.   Participants will need the registration code and a valid email address to complete the registration.