What is the Owner Portal?
The Owner Portal is an online selfâ??service tool that allows Housing Choice Voucher (Section 8) Program property owners (landlords) and managers to review key information such as Housing Assistance Payment (HAP) and unit inspection results. This convenient free service provided by MHA reduces the need for calls or visits the Memphis Housing Authority (Memphis HA) offices.
Who can use the Portal?
Current Housing Choice Voucher Program property owners and agents designated as Housing Assistance Payment (HAP) payees, can access and use the Portal.
How do I access and register for the Portal?
To access and register for the Owner Selfâ??Service Portal, please visit the Memphis Housing Authority website at https://landlordportal.mhanewday.com. You will need the User Name provided by Memphis HA and the last four (4) digits of your Tax ID (also known as Federal Employer Identification Number or FEIN) to access for the Owner Portal. You must also have an email address. Upon your initial login, you will be required to change the password.
When I access the Portal, I see two buttons, Owner Portal and Agent Portal? What is the difference between the two buttons?
When accessing the portal, you will be presented with two buttons, OWNER PORTAL and AGENT PORTAL. You should select the appropriate button that corresponds with your established relationship with the unit.
- OWNER PORTAL is for units that you own and you are the designated payee for the HAP payment. If you are the owner, your user ID will begin with L, e.g. L123456.
- AGENT PORTAL is for units that you manage for others. If you are the agent, your user name will begin with A, e.g. A123456.
Each owner/agent has a unique User Name that can only be used for the assigned Portal. The user IDs are not interchangeable.
Note: Only the designated HAP Payee can access information (finance and inspection) about the unit.
How is the Owner Portal useful to me as a landlord?
When you enroll in the Owner Portal, you will be able to review your profile, the status of inspections and reâ??inspections, your HAP payments and 1099 information. You will also be able to download forms and read current announcements regarding Memphis HA’s Housing Choice Voucher Program.
What is the fee for using the Owner Portal?
The Owner Portal is free for owners/agents who wish to participate.