map icon 700 Adams Avenue Memphis, TN phone icon 901 - 544 - 1100

COVID-19 Full Notice

Memphis Housing Authority (MHA) cares about the health of all MHA-HCV Operations Schedule - Copy
impacted by the novel Coronavirus (COVID-19) pandemic. Following guidance to reduce the spread of COVID-19, MHA is implementing a modified telework and limited personal contact policy until further notice.  Please be patient as we attempt to limit disruptions in service. 

TEMPORARY MEASURES

All Memphis Housing Authority and Housing Choice Voucher (HCV) in-person briefings, meetings, and events have been suspended.  The Property Management Offices of Memphis Housing Authority and the HCV Department remains available to support our clients and owners and will service clients only via in-office appointment and/or remotely by telephone or using email.  Should you have needs, issues or situations requiring our attention and need to reach us, we have put additional resources in place to help you.  Below is a newly enhanced contact list of telephone numbers and email addresses for your use.

MEMPHIS HOUSING AUTHORITY
General Customer Service Center(901) 544-1102
Public Housing Work Orders Only (901) 544-1212
mha.customerservice@memphisha.org

HCV CUSTOMER SERVICE CENTER 
(901) 544-1347                                                                                                                     (901) 356-9557
(901) 355-9689                                                                                                                      (901) 201-7119

HCV SERVICE                                                                  EMAIL ADDRESS

Customer Service – general inquiries

HCV.customerservice@memphisha.org

HAP Contracts

HCV.contracts@memphisha.org

Inspections

HCV.inspect@memphisha.org

Family Self-Sufficiency

HCV.fss@memphisha.org

Portability

HCV.port@memphisha.org

Request for Tenancy Approval (RTA)

HCV.rfta@memphisha.org

Finance

HCV.finance@memphisha.org

Recertification – annual recerts & interim changes

HCV.recert@memphisha.org

HCV FAX LINE: (901) 544-1375

Submitting Information:  You may submit recertification packets, interims, verification documents, RFTAs and any other information via US mail, fax, or email with scanned attachments or photos of the documents.  When you use email, your “sent” email will be considered as your receipt. Clients may also submit documents in the Dropbox in the lobby of the Central Office, located at 700 Adams Avenue, Monday – Friday, between the hours of 8:00 am – 4:00 pm.  Please do not submit original personal identifiable information (PII), e.g. Birth Certificate, SS Card, Picture ID.   Clients are strongly encouraged to submit copies of PII documents.

Housing Quality Standards (HQS) Inspections: Annual inspections are temporarily suspended. Owners and tenants remain responsible to maintain units in compliance with HQS and as always, communicate and coordinate with each other when repairs are needed. Initial move-in inspections will still be conducted, as scheduled. In lieu of re-inspection, all units that were inspected and failed its HQS inspection within the past 30 days are required to complete the Owner Self-Certification (OSC) process to certify that HQS deficiencies listed in the HQS Inspection Report have been corrected.   Owners must complete the OSC process for the unit to pass and be in compliance with HQS.  Tenants must also confirm repairs.  Owners should submit the completed HQS Repair Self-Certification form and pictures to the HCV office via email at hcv.inspect@memphisha.org

Moves: Voluntary move and choice mobility requests from PBV to HCV are suspended until further notice.  For required moves, participants will continue to be issued the Request for Tenancy Approval (RTA) packet and voucher by mail.  

Housing Assistance Payments:MHA will continue to make Housing Assistance Payments (HAP) promptly when due to the owner in accordance with the terms of the HAP contract.  MHA will process and remit Housing Assistance and Utility Assistance payments to owners and tenants upon receipt of funding from the Department of Housing & Urban Development (HUD).

Should HAP funding from HUD be delayed, owners are strongly encouraged to work with tenants to minimize the risks of displacement of families served through the HCV program.  Owners should also be mindful of the following:

  • MHA will not be obligated to pay late payment penalties since the payment delay is due to factors beyond the control of MHA [(HAP Contract Form HUD-52641, Part B, Section 7.a.3 {iii})];
  • Owners may not request that tenants pay the delayed payments nor charge tenants a late fee due to delayed payments on MHA’s behalf [24 CFR 982.451(b){iii}]; and,
  • Owners may not move to evict tenants based on MHA not paying its portion of rent [24 CFR 982.451(b){iii}].

HCV Landlords: Most landlord functions can be completed online through our owner portal.  The Landlord Portal allows HCV landlords to conveniently
access payment history, unit details, and information for families currently housed by the landlord.  The portal may be accessed online at
https://myportal-memphisha.securecafe.com/landlord/memphis-housing-authority/login.aspx

The following downloadable forms are provided for your convenience.  These forms may be submitted to us via email at HCV.finance@memphisha.org

HCV ParticipantsHCV Participants can utilize the Resident Portal to access information.  The Resident Portal allows HCV participants to conveniently access basic family information, housing assistance payments, scheduled and completed inspections, unit holds and abatements and view documents. The portal may be accessed online at https://myportal.memphisha.org.

 Families participating in the HCV program must continue to abide by the terms of their Voucher and lease agreement.  HCV participants must continue to:

  • Pay their portion of rent on time and abide by the terms of their lease; and,
  • Comply with reexamination processing and reporting requirements by supplying documentation in accordance with the Statement of Family Obligations and their Voucher.  
  • Complete critical participant functions via email, mail or fax, e.g. Recertifications, Report Change in Family Circumstances and Submit Documentation.   

 The following downloadable forms are provided for your convenience.  These forms may be submitted to us via email at HCV.customerservice@memphisha.org

The Transaction Cover Sheet must be completed, including any supporting documentation, and submitted to the HCV Department for processing.  Following processing, the family will be notified of any changes via mail. Frequently Asked Questions (FAQs) and answers for Owners and Participants regarding MHA functions during the COVID-19 pandemic.We apologize for any inconvenience, and we thank you for your understanding and support during these challenging times.