Contact Housing Choice Voucher Program (HCVP)

HCV Program - Office Hours
Monday - Thursday       8:00 a.m. - 4:00 p.m.  (Appointments & Document Drop Off Only)

In order to maintain social distancing as recommended by the CDC, the HCVP may have limited appointment times available to meet with clients.
Friday                                 HCVP office is closed for Administrative Purposes.
Closed                               Weekends and MHA Holidays

* Due to COVID-19 restrictions, the HCPV office is closed to the public.  A drop box has been made available at the front door of 700 Adams Ave. to drop off paperwork everyday during the above listed business hours.  Please do not include original copies of Personal Identifiable Information(PII).

HCVP Customer Service Center

Call the HCVP Customer Service Center at (901) 544-1347 anytime during regular business hours.  Dedicated HCVP Customer Service Center representatives are ready to assist with HCVP inquiries.  The HCVP team is also available via email and fax to assist you.   Due to the high volume of inquiries received daily in the HCVP office, all voicemail and emails will be responded to within two business days.

 (901) 544-1347
(901) 544-1375
  HCV.customerservice@memphisha.org

 Schedule an Appointment
Other Important Email Address
Family Self-Sufficiency                                                   HCV.fss@memphisha.org
Finance                                                                               HCV.finance@memphisha.org
HAP Contracts                                                                   HCV.contracts@memphisha.org
Inspections                                                                        HCV.inspect@memphisha.org
Portability                                                                           HCV.port@memphisha.org
Recertification (Annual and Interims)                        HCV.recert@memphisha.org
Request for Tenancy Approval (RTA)                          HCV.rfta@memphisha.org

Submitting Information
You may submit recertification packets, verification documents, RFTAs and any other information in the Dropbox at MHA’s Central Office or via US mail, fax, email with scanned attachments or photos of the documents.  

If you have changes in your household circumstances (income, expenses and composition) and would like to request an Interim Recertification, you may submit the request along with supporting documentation to the HCVP team via US mail, fax, or email to hcv.recert@memphisha.org. 

Generally within 30 days, the HCVP team will review and verify all documentation submitted and notify the participant and the landlord of the family’s portion of the rent and how much MHA will pay in housing assistance, if applicable. 

Fraud
Click here to Report Fraud. If you have any reason to believe fraud has been committed through the Housing Choice Voucher program, whether it is a tenant or landlord, let us know immediately. Your information will be confidential.  

 Important information to help uncover fraud :

• Name(s) of the person(s) committing fraud
• Address where fraud is being committed
• Important and relevant information about the case  

Scam Alert – Avoid Scams and Fraud!
If you are looking for housing assistance, please be advised there is never a fee to apply for a HUD funded public waiting list.  Scammers have made websites that look like registration sites for waiting lists to steal your personal information or try to charge you fake fees.  If you pay a fee or give your personal information, the scammers will take it and you still will not be on a waiting list.