HCV Response to COVID-19

Housing Choice Voucher (HCV) Program
Coronavirus (COVID-19) Response & Temporary Measures

 

Memphis Housing Authority (MHA) cares about the health of our clients, staff and community members and we are taking the novel Coronavirus (COVID-19) pandemic seriously. Following guidance from the CDC and local/state government, the HCV Department is implementing the following temporary measures to help prevent the spread of COVID-19. These temporary measures are necessary to prioritize the safety of our staff, participants, and community members but may cause some delay in services.

TEMPORARY MEASURES

Office Closing: As a result of the COVID-19 pandemic and the Mayor’s Safer at Home order, MHA will be closed to the public until April 7, 2020.  After April 7th, MHA will reassess its operating hours based on COVID-19 operating procedures and provide an updated notice to the public.  Clients may contact the HCV Customer Service Center or email, mail or fax information.

Submitting Information: You may submit recertification packets, interims, verification documents, RFTAs and any other information via US mail, fax, or email with scanned attachments or photos of the documents. When you use email, your “sent” email will be considered as your receipt. 

Clients may also submit documents in the Dropbox in lobby of the Central Office, located at 700 Adams Avenue, between the hours of 8:00 am – 12:00 pm.  Please do not submit original personal identifiable information (PII), e.g. Birth Certificate, SS Card, Picture ID. Clients are strongly encouraged to submit copies of PII documents.

Contact the HCV Program

HCV CUSTOMER SERVICE CENTER
(901) 544-1347
(901) 356-9557

(901) 355-9689
(901) 201-7119

HCV SERVICE EMAIL ADDRESS
Customer Service – general inquiries This email address is being protected from spambots. You need JavaScript enabled to view it.
HAP Contracts This email address is being protected from spambots. You need JavaScript enabled to view it.
Inspections This email address is being protected from spambots. You need JavaScript enabled to view it.
Family Self-Sufficiency This email address is being protected from spambots. You need JavaScript enabled to view it.
Portability This email address is being protected from spambots. You need JavaScript enabled to view it.
Request for Tenancy Approval (RTA) This email address is being protected from spambots. You need JavaScript enabled to view it.
Finance This email address is being protected from spambots. You need JavaScript enabled to view it.
Recertification – annual recerts & interim changes This email address is being protected from spambots. You need JavaScript enabled to view it.
HCV FAX LINE: (901) 544-1375

Housing Quality Standards (HQS) Inspections: Annual inspections are temporarily suspended. Owners and tenants remain responsible to maintain units in compliance with HQS and as always, communicate and coordinate with each other when repairs are needed. 

Initial move-in inspections will still be conducted, as scheduled.

In lieu of re-inspection, all units that were inspected and failed its HQS inspection within the past 30 days are required to complete the Owner Self-Certification (OSC) process to certify that HQS deficiencies listed in the HQS Inspection Report have been corrected. Owners must complete the OSC process for the unit to pass and be in compliance with HQS. Tenants must also confirm repairs. Owners should submit the completed HQS Repair Self-Certification form and pictures to the HCV office via email at This email address is being protected from spambots. You need JavaScript enabled to view it. 

Moves: Voluntary move and choice mobility requests from PBV to HCV are suspended until further notice. For required moves, participants will continue to be issued the Request for Tenancy Approval (RTA) packet and voucher by mail. 

Housing Assistance Payments: MHA will continue to make Housing Assistance Payments (HAP) promptly when due to the owner in accordance with the terms of the HAP contract. MHA will process and remit Housing Assistance and Utility Assistance payments to owners and tenants upon receipt of funding from the Department of Housing & Urban Development (HUD).  

Should HAP funding from HUD be delayed, owners are strongly encouraged to work with tenants to minimize the risks of displacement of families served through the HCV program. Owners should also be mindful of the following: 

MHA will not be obligated to pay late payment penalties since the payment delay is due to factors beyond the control of MHA [(HAP Contract Form HUD-52641, Part B, Section 7.a.3 {iii})]; 

Owners may not request that tenants pay the delayed payments nor charge tenants a late fee due to delayed payments on MHA’s behalf [24 CFR 982.451(b){iii}]; and, 

Owners may not move to evict tenants based on MHA not paying its portion of rent [24 CFR 982.451(b){iii}]. 

 

HCV Landlords: Most landlord functions can be completed online through our owner portal. The Landlord Portal allows HCV landlords to conveniently access payment history, unit details, and information for families currently housed by the landlord. The portal may be accessed online at https://myportal-memphisha.securecafe.com/landlord/memphis-housing-authority/login.aspx 

The following downloadable forms are provided for your convenience. These forms may be submitted to us via email at This email address is being protected from spambots. You need JavaScript enabled to view it. 

Vendor Change Form

Vendor Address Change Form

Direct Deposit Form

 

HCV Participants: Families participating in the HCV program must continue to abide by the terms of their Voucher and lease agreement. HCV participants must continue to: 

Pay their portion of rent on time and abide by the terms of their lease; and, 

Comply with reexamination processing and reporting requirements by supplying documentation in accordance with the Statement of Family Obligations and their Voucher. 

Complete critical participant functions via email, mail or fax, e.g. Recertifications, Report Change in Family Circumstances and Submit Documentation. 

 

The following downloadable forms are provided for your convenience. These forms may be submitted to us via email at This email address is being protected from spambots. You need JavaScript enabled to view it. 

Annual Recertification Packet 

Employment/Unemployment Self-Certification 

Zero Income Certification 

Request for Approval – Addition to the Household Composition 

Request for Approval – Removal of Family Member from Household Composition 

Notice to Rescind/Extend Intent to Move 

Inspection Complaint Form 

VAWA – Certification of Domestic Violence, Dating Violence or Stalking 

Outgoing Portability Request 

Transaction Cover Sheet

 

The Transaction Cover Sheet must be completed, including any supporting documentation, and submitted to the HCV Department for processing. Following processing, the family will be notified of any changes via mail. 

We apologize for any inconvenience, and we thank you for your patience and support during this time. Stay safe and healthy. 

Frequently Asked Questions (FAQs) and answers for Owners and Participants regarding MHA functions during the COVID-19 pandemic.